Apple announces new iPhone repair policies

Apple has announced a new phone, the iPhone XS, and a change in its iPhone repair policy. We are shifting from the iPhone Trade-In Program, announced a couple of years ago, to Apple’s new…

Apple announces new iPhone repair policies

Apple has announced a new phone, the iPhone XS, and a change in its iPhone repair policy.

We are shifting from the iPhone Trade-In Program, announced a couple of years ago, to Apple’s new True Refund and No Hassle No Questions program (find it here).

While you are not automatically eligible for the trade-in, if you sell your current iPhone (and erase all your photos, data and apps) you can then receive a new iPhone, iPad, Mac or iPod with a compatible screen. To get the most bang for your buck you should transfer all of your data to your new phone first.

In order to get the most from the True Refund and No Hassle No Questions plan you must contact Apple. If you are willing to wait for a replacement phone, you’ll need to either pay the full cost of the repair or buy a new AppleCare+ plan, which will cover replacement with just a one-year warranty.

Some services offered under the True Refund program:

Replacement of bent, cracked, scratched or missing screens

Fixing dead batteries and damaged glass

Replacement of damaged headsets, or water damage

Replacement of batteries from obsolete Apple devices

Refunds for working devices

Replacement of items damaged or lost while in transit

Return of water damage

To apply for the True Refund and No Hassle No Questions program you need to complete an online form and then pick up a new iPhone on behalf of your existing device when they arrive.

An Apple store customer service representative will then inform you if you qualify for the trade-in program, repair offer or new policy, then you are informed of any need to do things yourself before retrieving the device, e.g. figure out your return policy or choose a trade-in offer. It is worth noting that accessories such as cases and earphones will not be covered in this program.

The company also says to bring your old device to an Apple Store or online store for free for an in-store inspection and free consultation.

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